OVERALL DESCRIPTION

Ensures the availability and reliability of all Revenue Collection equipment and Components and that all maintenance activities are documented and carried out in an efficient, safe and secure manner; eliminates opportunities for misappropriation or loss of revenue by providing effective supervision overall revenue personnel. Responsible for providing and ensuring the control of revenue and related devices. Areas of work include REM Regional Railroad, REM Surface I Subway, REM Engineering, Project Integration & Parking.

SPECIFIC RESPONSIBILITIES

REM

• Provides close supervision over the installation, repair and maintenance of all electronic/electrical and mechanical fare collection and related equipment to ensure that all activities are properly recorded and carried out according to established procedure.
• Instructs Fare Collection Maintainers and Technicians in the use and care of mechanical and electronic/electrical components, complex circuits and diagnostic equipment to ensure their proficiency in established, revised or new procedures.
• Diagnoses and corrects problems in malfunctioning equipment, through the use of electronic/electrical or mechanical test devices and reference to applicable manuals and diagrams, which require a greater degree of expertise than that possessed by Maintainer or Technician personnel.
• Develops, implements and ensures compliance with maintenance, inspection, and cleaning schedules and procedures for all equipment to provide for a maximum and superior level of support for revenue collection operations.
• Inspect inventories and usage records of all equipment, components and supplies to ensure proper accountability and that an adequate and economically justifiable amount of materials is available at all times.
• Conducts daily on-site inspections of repair and collection facilities to ensure that all activities are carried out under safe, secure and orderly conditions.
• Performs analyses or studies of maintenance and collection routines or records to determine the efficiency or effectiveness of operations; develops and implements recommendations for policy or procedural changes, as required.
• Develops and implements standards to measure equipment reliability in order to plan an effective preventive maintenance program and to obtain corrective support, if needed, from the vendor.
• Assist in the planning and execution of project activities, including scheduling, resource allocation, and task management
• Support the project team in maintaining project documentation, including project plans, status reports, and meeting minutes

SPECIFIC RESPONSIBILITIES CONT'D

• Monitor project timelines and milestones, helping to identify potential risks and issues
• Assists in the reviewing of the day-to-day activities of Revenue Attendant personnel assigned to various revenue sites to ensure strict adherence to established control procedures intended to detect and eliminate misappropriation or loss of revenue.
• Responsible for enforcing the adherence to controls of revenue as directed by the Authority as well as developing and suggesting any additional controls needed to be assured that revenue and equipment is secured.
• Researches any observed, suspected or reported occurrences of revenue loss or misappropriate, and initiates and/or cooperates in further investigative activities by other departments or outside agencies. Provide detailed reports of findings, as required.
• Updates authorized signature lists and confirms adherence to established key and equipment control procedures.
• Conducts tests of alarm or surveillance systems to ensure their proper performance and initiates and follows up requests for maintenance or repairs, as required.
• Develop standards with which to evaluate the performance of subordinate personnel and perform other delegated functions, such as timekeeping.
• Comply with all Authority and departmental safety and security policies and procedures as well as all applicable job safety responsibilities. Reports any safety concerns, compromises or hazards affecting operation, the public, self, and/or other employees. Responsible for personal safety and is encouraged to promote the safety of others.
• Provides REM&E and/or Revenue Parking operation oversight as required
• Performs other related duties as required.

QUALIFICATIONS AND EXPERIENCE

REM

• High School Diploma and minimum of eleven years related experience in electronic maintenance operation environment (including Revenue Equipment Maintenance, Communications, Electronic shop, Rail Electronics, Vehicle Maintenance, and SEPTA Key) required.
• An equivalent combination of experience and higher education (one year of formal education equating to two years of experience) may be considered in lieu of the above.
• Demonstrated experience in revenue equipment maintenance preferred.
• Experience in monitoring systems and reports, analyzing data, and taking appropriate action.
• Training in computer system and/or network experience preferred.
• Must be proficient in Microsoft Office programs (Word, Excel, PowerPoint).
• Experience with MS Access preferred.
• Strong analytical, written, and verbal communication skills required.
• Knowledge of SEPTA operating systems and related labor contracts is preferred.
• Must be able to work, day or night shifts, weekends, and/or holidays.
• Supervisory and project experience preferred.