OVERALL DESCRIPTION

In a temporary status, as a SEPTA Wayfinding Coordinator, you will design signs that direct new riders to the right platform, maps that help commuters navigate detours, and contribute to the visual systems that make transit more accessible for everyone.
Reporting to SEPTA’s Manager of Wayfinding, you will add critical capacity as Greater Philadelphia welcomes the world during the Summer 2026 Special Events, and as SEPTA launches its New Bus Network, by developing temporary signage and communications tools, permanent fabricated signage, and digital User Interface/User Experience (UI/UX) enhancements. You will be supported by industry-leading colleagues, as you follow SEPTA's established design standards and brand identity. 
You will get to see your work move from design to installation. Through regular site visits and station observations, you will expand your understanding of how wayfinding functions in real-world conditions and help refine solutions based on how riders use the system.
Ideal candidates will have 3-5 years of experience in technical documentation and environmental graphic design, or 3-5 years of experience in digital UI/UX design, with comfort in working across the two disciplines.   

SPECIFIC RESPONSIBILITIES

• Leads coordination of projects for service information design content that supports print, web, mobile app, and digital screens on vehicles and stations.
• Collaborates with Engineering staff on design and application of wayfinding standards to station modernization projects, including development of signage and specifications.
• Collaborates with Operations staff on communicating complex service changes and leading the design of clear service communications tools to a diverse range of riders, some of whom may have limited English proficiency, or may be a visitor, or first-time transit user.
• Supports design and sets up print files for signs and maps for improvement work at stations and facilities, as well as Project Metro, Reimaging Regional Rail, and Bus Revolution initiatives, among others, following standards outlines in the Authority’s graphic standards and Americans with Disabilities Act (ADA) sign guidelines.
• Oversees installation of signage systems and other service communication tools in facilities to ensure consistency with specifications and standards.
• Collaborates with Information Technology as a Subject Matter Expert on the user interface (UI) design of SEPTA’s website and mobile app. Provides high-fidelity prototypes, graphic assets/files, and specifications for front-end development.
• Performs quality control/user testing on the website/app before launch for consistency with the SEPTA’s brand, ADA compliance, and User Experience/User Interface (UX/UI) best practices.
• Works with Design & Print Services teams on a variety of communication tools for service communications programs and initiatives.
• Demonstrates leadership in upholding and enforcing all Authority and departmental safety and security policies and procedures, as well as all applicable job safety responsibilities. Immediately reports any safety concerns, compromises or hazards affecting operations, yourself and/or other employees. Responsible for personal safety and champions the safety of others.
• Performs other duties as assigned.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s Degree in Graphic Design, Urban Design, Industrial Design, User Interface or User Experience Design, or a related field. Minimum of three (3) years of related experience creating technical design drawings / print production / digital UI/UX documentation required. Graduate degree may substitute for one (1) year of experience.
• Must possess an understanding of the principles of transit planning and/or operations
• Must demonstrate an ability to communicate complex information simply.
• Project Management Skills - Must take initiative, take feedback well, and continually adapt to changing requirements.
• Must possess excellent design, presentation, and organizational skills; be able to handle multiple assignments and meet quick deadlines.
• Position requires interface with multiple internal departments and external organizations, and preparation of technical reports, guidelines, and verbal presentations.
• Advanced knowledge preparing technical specifications and production-ready artwork for in-house and external print and fabrication projects.
• Clear understanding of ADA guidelines for wayfinding.
• Advanced Technology skills working in Adobe Creative Suite including but not limited to: InDesign, Photoshop, Illustrator, Acrobat, Bridge, and Dreamweaver required on Mac and PC.
• Advanced knowledge preparing UI/UX documentation and specifying design requirements for developers.
• Clear understanding of Web Content Accessibility Guidelines (WCAG) standards for digital experiences.
• Recommended to have User Interface Design skills working in Figma or Adobe XD.
• Resume with link to portfolio required.

IDEAL QUALIFICATIONS AND EXPERIENCE