OVERALL DESCRIPTION

Manages OGC resources and collaborates with others to ensure that required information to properly manage claims is part of claims file. Investigates and evaluates tort liability claims, working with team of OGC professionals, outside counsel and experts to categorize, reserve and strategize claim resolution toward planned resolution. 

SPECIFIC RESPONSIBILITIES

1.  
2. Primary responsibility for managing a large inventory of liability claims from first notice of claim through final resolution. 
3. Collaborates with Intake/Intel professionals to ensure that all assigned liability claims files contain the information required to properly and completely investigate and evaluate claims. 
4. Identifies and evaluates coverage issues.
5. Conducts, coordinates, and directs investigation into loss facts and extent of third party damage.  
6. Manages reserves adequacy throughout the life of the claim. Alerts upper management of cases with high exposure, legal changes, and jurisdictional value. Professionally presents cases to senior leadership for those of significant value.  
7. Prepares detailed and comprehensive initial reports and follow up reports with concise and effective action plans designed to move the claim towards resolution.  
8. Collaborates with defense counsel and management team to facilitate positive claim resolution.
9. Manages outside litigated claims by developing litigation plan with outside counsel and ensure service requirements are met; Attends depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed; Tracks and controls legal expenses to assure cost-effective resolution. 
10. Documents and communicates all claim activity timely and effectively, and in a manner that facilitates a fair and appropriate outcome.  
11. Settles claims consistent with planned resolution and in accordance with authority. 
12.  

QUALIFICATIONS AND EXPERIENCE

• Bachelor's Degree from an accredited college/university required plus five (5) years of experience handling General Liability claims required which includes a minimum of two (2) years of handling complex and litigated claims. 
• An equivalent combination of experience and education (i.e., two (2) years of related experience, equating to one (1) year of formal post high school education) may be considered in lieu of the above requirements. 
• Knowledge of PA Motor Vehicle Financial Responsibility Law and PA Tort Law and PA Rules of Civil Procedure required.
• Excellent written, verbal and interpersonal skills required. 
• Personal Computer experience including knowledge of Microsoft Outlook, Word and Excel is required. 
• Excellent customer focus to proactively identify and understand customer needs required. 
• Demonstrated decision-making skills, including the ability to recognize, analyze and improve claims' management practices required. 
• Ability to think critically, identify and solve problems, plan and organize activities and negotiate effectively required.