OVERALL DESCRIPTION

Direct point of contact for passengers, employees, contractors, and vendors. Responsible for monitoring andenforcing safety standards of Railroad Division Operations to provide safe, reliable and timely service forpassengers and employees. Monitors performance of 3rd Party Contractors for quality of work and adherenceto safety. Supervises the daily activities of Engineers, Conductors, and Assistant Conductors.

SPECIFIC RESPONSIBILITIES

1. Supervises Conductors, Assistant Conductors and Engineers in the performance of their duties and ensures all jobs are done in a safe manner. 
2. Monitors and enforces safety rules and standards of Railroad Operations and ensures safe operation for passengers and employees.   
3. Ensures that the station facilities and the Railroad physical plant are maintained and that any deficiencies or safety-related problems are reported immediately to the proper Department. 
4. Responds to and investigates passenger and employee injuries and makes recommendations to prevent similar incidents. 
5. Conducts rules compliance testing of Conductors, Assistant Conductors and Engineers. 
6. Monitors the deportment and the appearance of Conductors, Assistant Conductors, and Engineers. 
7. Monitors overall qualifications on-train personnel and performs periodic field testing. 
8. Attends meetings and maintains relationships with community groups to promote inclusivity and cooperation.
9. Monitors train consists and staffing requirements, and recommends necessary changes when needed. 
10. Investigates all accidents, incidents, delays and other emergencies, as assigned. 
11. Maintains communication with Railroad Operations Control Center regarding specific incidents and overall operating conditions on the Railroad.   
12. Maintains communication to the public regarding Railroad Operations and Service Planning service changes, improvements, and service disruptions.
13. Handles disciplinary procedures in accordance with regulations and labor contracts. 
14. Complies with all Authority and departmental safety and security policies and procedures as well as all applicable job safety responsibilities. Reports any safety concerns, compromises or hazards affecting operations, the public, self and/or other employees. Responsible for persona safety and is encouraged to promote the safety of others. 
15. Performs other duties as assigned. 

QUALIFICATIONS AND EXPERIENCE

• High School Diploma or equivalent required. Candidate must have a minimum of three (3) years Railroad operating experience, or transportation management (dispatching/controller/Instructor) experience. 
• Must have current full qualifications as either a RRD Conductor or an Engineer. 
• External candidates, you must be able to obtain a SEPTA conductor or engineer certification within 2 years of hire. 
• Must be familiar with all applicable labor agreements relevant to operations employees. 
• Demonstrated experience using computers and electronic devices to perform administrative and operational duties, such as navigating applications, managing calendars, processing documents, and communicating via email, messaging platforms. Knowledge of Microsoft Office.
• Must be able to workday or night shifts, weekends and/or holidays.  May be called to work outside normal duty hours.
• Valid current driver’s license required.
• Internal Non-SAM employees must possess an acceptable performance, safety and attendance record based on the below criteria.
• Internal SAM employees are eligible to apply for open positions (transfer/promotion) after six (6) months from the date of assignment for their current position. A review of the previous one (1) year performance appraisal (to ensure minimum standard of “Meets Expectations” for overall rating) will be conducted. A review of Discipline record, to ensure no discipline actions occurred during previous 1 year of employment will also be conducted.