OVERALL DESCRIPTION

Work in concert with internal and external departments/agencies, to protect the ridership, citizens, employees and property of the Authority by utilizing Police Radio, emergency telephones, video cameras, emergency call box system, Philadelphia Police emergency broadcast frequency, State and City crime information computer systems, and documenting services rendered into the SEPTA Police computer database.

SPECIFIC RESPONSIBILITIES

1. Receives and process all requests for emergency and non-emergency service from citizens, Authority employees and other public service agencies within the 5 county area. Dispatch appropriate personnel and equipment to the scene of incidents.
2. Monitors, relays and transmits priority information using the Philadelphia Police emergency broadcast frequency (J-band) and SEPTA Transit Police broadcast frequency.
3. Monitors, services and documents requests from ridership, Authority employees and citizens, utilizing the Emergency Call Box System.
4. Processes criminal investigative queries of persons, vehicles, property, etc., using the State Police (NCIC/CLEAN) and City of Philadelphia (NCIC/PCIC) computer terminals, in accordance with established policy.
5. Obtains and enters complete and accurate information of all requests for service into the Computer system. Issues a unique case/control number for each incident serviced.
6. Monitors and operates centralized closed circuit digital security camera system.
7. Initiates emergency response plans in the event of a major incident such as tunnel fire or a major accident or derailment with numerous injuries. Notifies appropriate support groups, either internal and/or external, to handle a given incident.
8. Makes notifications to the Chief of Police, Deputy Chief of Police, other command Police personnel and the Assistant General Manager of Public and Operational Division, of all incidents having a significant social, economic, or political impact on the Authority.
9. Has a working knowledge of the SEPTA Transit Police Communications Operations Directives; specifically, Communication Policy, Telephone Procedures, Radio Broadcast Policy, Radio Broadcast Procedure, Release of Police Reports, Notification to the Inspector General's Office, and General Rules Concerning Confidentiality.
10. Complies with all Authority and departmental safety and security policies and procedures as well as all applicable job safety responsibilities. Reports any safety concerns, compromises or hazards affecting operations, the public, self and/or other employees. Responsible for personal safety and is encouraged to promote the safety of others.
11. Performs other requirements of the position.
     

QUALIFICATIONS AND EXPERIENCE

• High School Diploma or equivalent, and eight (8) years experience with radio communications within law enforcement, fire or ambulance services.
• Must demonstrate exceptional communications skills, must take direction, be flexible and dependable, with a positive and cooperative attitude.
• Experience in using personal computers and proficiency in computer data entry required, (necessary to simultaneously speak over telephone while entering data on PC, requiring speed and accuracy).
• Excellent power of concentration - ability to handle multiple tasks simultaneously within a distracting environment. Able to function well under stress and remain calm and collected during emergencies.
• Excellent verbal and writing ability.
• Must possess excellent attendance and performance records. Must be reliable, responsible, professional, punctual, with good organizational skills.
• Must pass an extensive background investigation.
• Ability to work shifts, holidays and weekends as required.