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Operations Analyst

Category:  Manager/Supervisor/Administrator
Facility:  SEPTA Headquarters
City:  Philadelphia
Date:  Jun 23, 2022
Req ID:  2893

The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth largest transportation system in the United States, with a vast network of fixed route services including bus, subway/elevated, trackless trolley, light rail, and commuter rail serving a 2,200 square mile service region.     

We are currently seeking a Operations Analyst in the Ops/CCT. 

SEPTA currently requires all new employees to be fully vaccinated and provide proof of vaccination at their pre-employment medical appointment.


Limited telework may be permitted for this position in accordance with SEPTA Policy.


Opening Date:06/22/2022

Closing Date:07/05/2022

Job Grade: SAM 36

Salary Range: Min: $53,716.00 - Mid: $67,132.00 - Max: $80,548.00 

*Note: Starting salary not to exceed midpoint.



Responsible for assisting the Manager, Contract Compliance with program / project support consisting of various administrative and technical duties including analytical and data reporting and supporting the needs of the Contract Compliance section.


  1. Develops analytical reports for the CCT fleet as required. Identifies trends related to vehicle equipment and mechanical failures required for corrective actions as well as overall fleet size.
  2. Analyzes on time performance (OTP) data for contractors, drivers and associated tours. Processes and documents all data into a demand response scheduling database.
  3. Coordinates and documents the retirement of and receiving of CCT vehicles in both the demand response scheduling and vehicle maintenance databases.
  4. Develops and runs specified reports to target compliance utilizing a vehicle maintenance database for the CCT Compliance Manager and Officers.
  5. Measures the effectiveness of established maintenance programs. Reports findings to immediate manager. Recommends changes to improve vehicle reliability, availability, cleanliness and safety.
  6. Maintains and updates internal CCT Key Performance Indicator (KPI) reports required for SEPTA and the FTA on a monthly, semi-annual or annual basis.
  7. Analyzes contractor driver's records for valid/ current licenses in accordance with applicable State laws. Additionally, reviews submitted criminal abstracts for contract adherence. Notifies Compliance Manager and contractors where violations are identified.
  8. Coordinates resolution of motor vehicle violation issues with city and state agencies. Insures contractors resolve issues in a timely manner. Records and updates all transactions in appropriate databases.
  9. Establishes and maintains a digital library for organizing and filing of all CCT Paratransit contracts and related documents. Improves access and allows systematic tracking of contractual changes in scope, terms and conditions as well as other information included in the contracts.
  10. Provides periodic reports to the Manager, Contract Compliance with key performance indicator (KPI) and other statistical information pertaining to Paratransit operations.
  11. Provides documentation as required for contractual issues arising through review of the daily Control Center reports. Reviews with Manager, Contract Compliance for contractual remedies.
  12. Complies with all Authority and departmental safety policies and procedures, as well as all applicable job safety responsibilities. Reports any safety concerns, compromises, or hazards in the hazards affecting self and other employees is responsible for the individual’s own safety and is encouraged to promote the safety of others.
  13. Performs other duties as assigned.


  • Bachelor's degree required. 
  • An equivalent combination of experience and education (two (2) years of experience equates to one (1) year of formal education) may be considered in lieu of the Bachelor's degree requirement.
  • Strong personal computer skills required. Must be proficient in MS software and Crystal reports applications as well as familiarity with Access. An exercise to measure the applicant's proficiency in Crystal reports and/or MS Access will be administered at the time of interview.
  • Ability to prepare reports and maintain written as well as computer based records required.
  • Strong interpersonal skills required to deal effectively with a wide range of individuals at all levels and a strong work ethic.
  • Excellent analytical, verbal and written communication skills required.

SEPTA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.             

Nearest Major Market: Philadelphia