IT Support Associate (5029)
Secure Your Future with SEPTA – A Leader in Transportation!
The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth-largest transportation system in the U.S., connecting communities across a 2,200-square-mile service region. SEPTA is at the forefront of innovation in the transit industry, ensuring reliable and efficient services while driving economic growth in the Philadelphia region.
We are proud to be recognized as:
2023 FORBES Best in State Employer
Philadelphia Employer of Choice for 2024
We are seeking to hire a candidate for our IT Support Associate (5029).
Opening Date: 05/05/2025
Closing Date: 05/12/2025
Job Grade: SAM 36
Salary Range: $57,512.00-$71,890.00
OVERALL DESCRIPTION
IT Support Specialist provides responsive, high quality customer support to our end users. This entry-level role will support the hardware and sofeware, and light administration of systems used by end users companywide under general supervision.
This individual contributor is primarily responsible for providing first and second level support to resolve difficult or complex problems, performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors.
SPECIFIC RESPONSIBILITIES
- Under supervision of the Manager of IT Support or an IT Support Specialist install, performs upgrades, troubleshoots and repairs hardware and software related to desktop pc's, printers, pc hardware systems, and pc networks.
- Tracks and monitors the resolution of issues and/or open tickets.
- Resets equipment or applies solutions to quickly resolve problems
- Resolves basic issues, and under the direction of senior staff assists with escalated issues.
- Assists with identification and documentation of fault patterns over a period. Involves other technical resources in the IT function or the vendor community to develop permanent fixes.
- Collaborates with customers and advises about technical issues. Answers basic to moderately questions regarding PC/printer software/hardware issues and makes IT recommendations. Refers more complex issues to the IT Support Specialist for guidance to resolve these issues.
- Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to facilitate elimination of problems and to create efficient fixes. Troubleshoots second and third level support for any problems experienced by production equipment.
- Partners cross functionally to resolve issues.
- May lift and transports PC's, monitors, terminals and printers for deployment as well as repair.
QUALIFICATIONS AND EXPERIENCE
- Associate’s Degree in Information Systems, Computer Science, Engineering or related field and one (1) year of Information Technology work experience.
- An equivalent combination of experience and education (i.e., two (2) years of related experience, equating to one (1) year of formal post high school education) may be considered in lieu of the above requirement.
- Demonstrated ability to diagnose and repair problems with computers, peripheral devices, & network equipment required.
- Ability to think logically and analyze technical information, including written manuals, computer/ equipment mechanisms and parts.
- Some experience with various software, such as Microsoft Windows operating system, Office365 required.
- Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems, and working in a team environment required.
- Knowledge of network infrastructure & server hardware/software, such as: Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMWare required.
- Hours of support may require weekend, holiday and/ or off-hours shift coverage.
- Willing to travel up to 20% of the time for business purposes (SEPTA Operating environment).
Why Join Our Team? Enjoy Outstanding Benefits!
✅ Comprehensive Healthcare Coverage – Medical, prescription, dental, and vision plans with little to no employee premiums.
✅ Retirement Security – Participate in a Defined Benefit Pension Plan and a 457B Deferred Compensation Plan to build your financial future.
✅ Work-Life Balance – Enjoy paid parental leave, generous vacation time, and paid holidays to recharge and spend time with loved ones.
✅ Employee Wellness – Access wellness programs and resources to support your physical, mental, and emotional well-being.
✅ Invest in Your Growth – We offer tuition reimbursement to support your education and career advancement.
✅ Student Loan Assistance – Our positions qualify for the Public Service Loan Forgiveness (PSLF) program, helping you manage and reduce student debt.
✅ Free Travel Perks – Receive a FREE SEPTA Transportation Pass, giving you unlimited access to all SEPTA services!
Join us and take advantage of these incredible benefits while making a difference in your community!
Join the Best in Transit! Apply Today
📢 Click Apply Now and take the next step in your engineering career with SEPTA!
📍 Have Questions? For more information, please visit How We Hire Careers Page.
🚆 SEPTA is an Equal Opportunity Employer.
SEPTA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Nearest Major Market: Philadelphia