OVERALL DESCRIPTION

Plan and direct operational and administrative activities relating to transportation services and personnel of the district or service supervision. Coordinate all activities involving staff development and service quality with internal as well as external agencies. Responsible for programs and activities to achieve optimum use of facilities, equipment and staffing in providing safe, reliable and efficient transportation services.

Metro Control Center

Responsible for planning, controlling, directing and staffing activities related to the dispatching function of SEPTA's Control Center. 

DISCIPLINE RESPONSIBILITIES

Metro Control Center

1. Directs the activities of Bus, Subway, Elevated, or Light Rail Operations Control Center personnel and ensures that all operating rules, standards and emergency operating procedures, and policies of the Control Center and the Authority are followed. 
2. Develop and implement policies and procedures and use all available data to maintain and improve SEPTA's transit service performance. 
3. Ensure communications to customers are timely during service disruption or other incidents that impact service to ensure a well-informed. 
4. Coordinates across all modes within the Control Center, Service Planning, Rail, and/or Automotive Equipment Maintenance, Engineering, Maintenance & Construction to ensure the required level of service is maintained.
5. Coordinates track outages/detours for planned maintenance and/or reconstruction with minimal impact to ridership as is practicable.
6. Coordinates activities during emergencies and service disruptions using the Incident Command System and recommends and implements necessary changes to service.
7. Develops and implements programs to improve roadway-worker safety.
8. Ensures all notifications required are properly communicated for routine and emergency incidents.
9. Coordinates planned track outages and work zones for planned maintenance and/or reconstruction with minimal impact to ridership as is practicable.
10. Ensures authorized manpower needed to staff the Control Center is maintained and that each employee is qualified receives ongoing refresher training and maintains qualifications.
11. Ensures new Control Center Managers appropriately progress through training to full qualification within the required timeframe.
12. Submit annual performance reports and in accordance with the Control Center's Performance Evaluation Program, monitor performance along with administering appropriate coaching/mentoring/disciplinary measures when needed.
13. Manages the reporting system to document occurrences involving service delays, passenger incidents, equipment failures, and defects.
14. Reviews and approves reports related to service delivery.
15. Manages Control Center Managers' time and attendance, as well as monitoring and controlling sick, injured on-duty, and overtime rates. 
16. Ensures "Back-up Control Center" is in a "state of readiness" for continued operations in the event the Control Center is non-functional.
17. Coordinates with IT and EM&C to ensure reliability of systems utilized in the dispatching function.
18. Recommends, evaluates, and implements new systems and/or system upgrades acquired for dispatching purposes.
19. Performs other duties as assigned. 

QUALIFICATIONS AND EXPERIENCE

Metro Control Center

• Bachelor's Degree and eight (8) years of experience in bus or rail transportation or emergency response operations required, which includes a minimum of two (2) years of experience in a managerial capacity within operations. 
• An equivalent combination of experience and education (i.e., two (2) years of related experience, equating to one (1) year of formal post-high school education) may be considered in lieu of the above requirements.
• Excellent verbal, written, interpersonal, and leadership skills required.
• INTERNAL APPLICANTS ONLY: Must possess an acceptable attendance, performance, and safety record.  A review of the employee’s work record will be part of the interview selection process. 
  • ACCEPTANCE CRITERIA:
    •  I. Allowable Attendance Deviations (total for a two-year period preceding the job posting closing date):
    • Personal Illnesses – 5
    • SAH or EAH - 6
    • Lateness/Misses – 3 
    • II. Safety Record (total for a two-year period preceding the job posting closing date):
    • Chargeable Accidents - 2
    • Preventable Accidents - 2
    • Signal Violations (If applicable) – 0
    • Warnings for Injured On-Duty Patterns - 0
    • III. Job Performance (assessed in each year for the two years preceding the job posting closing date):
    • Must be Satisfactory*
    • Discipline Record - Nothing above a written warning
    • Performance Appraisal - Overall Meets Expectations
    • * Hourly personnel are not subject to formal performance evaluations 
• Thorough knowledge of SEPTA Operating Rule Books preferred.
• Familiarity with CTC (Centralized Traffic Control) systems preferred.
• Familiarity with physical characteristics of Subway/Elevated and Light Rail lines preferred.
• Must possess a valid driver's license.
• Proficiency in basic computer use (Word Processing, Spreadsheet, etc.) required.
• Subject to be called outside of normal duty hours.
• Must be able to work day or night shifts, weekends, and/or Holidays.