Director, Organizational Excellence (7337)
Secure Your Future with SEPTA – A Leader in Transportation!
The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth-largest transportation system in the U.S., connecting communities across a 2,200-square-mile service region. SEPTA is at the forefront of innovation in the transit industry, ensuring reliable and efficient services while driving economic growth in the Philadelphia region.
Only candidates who are authorized to work in the United States without sponsorship, will be accepted at this time.
We are proud to be recognized as:
2023 FORBES Best in State Employer
Philadelphia Employer of Choice for 2024
We are seeking to hire candidates for our Director, Organizational Excellence (7337).
Opening Date: 07/24/2026
Closing Date: 08/07/2026
Job Grade: SAM 43
Salary Range: $125,762.00-$157,196.00
OVERALL DESCRIPTION
The Director of Organizational Excellence leverages the application of proven performance improvement methodologies to drive continuous improvement, operational effectiveness, and a culture of performance excellence across the organization. In coordination with business unit leaders, this position leads enterprise-wide initiatives to improve service delivery, optimize processes, and enhance organizational capacity.
SPECIFIC RESPONSIBILITIES
- Champion Lean, Six Sigma, and/or other continuous improvement methodologies across the organization.
- Identify, prioritize, and lead high-impact process improvement projects.
- Establish and maintain standard frameworks, tools, and governance for process improvement efforts.
- Collaborate with business and operational leaders to streamline workflows, reduce waste, and improve service quality.
- Promote consistent application of industry best practices across departments.
- Lead organizational change initiatives, ensuring effective communication, stakeholder engagement, and sustained adoption.
- Build internal capability through training, coaching, and mentoring on continuous improvement principles.
- Foster a culture of innovation, collaboration, and continuous learning.
- Build and lead a high-performing team of continuous improvement professionals.
- Set clear goals, monitor performance, and support professional development.
- Perform other duties as assigned.
QUALIFICATIONS AND EXPERIENCE
- Bachelor’s degree in Business Administration, Public Administration, Operations Management, or a related field required.
- Lean, Six Sigma, or equivalent continuous improvement certification required. Previous demonstrated experience in leading process improvement initiatives in Lean Six Sigma or similar process improvement methodologies, with a preference for the candidate to be certified at the Black Belt (or equivalent) level.
- At least 10 years of progressive leadership experience in operations, strategy, or performance improvement required.
- Strong operational and business acumen, with the ability to connect strategy to execution required.
- Strong project and program management capabilities required.
- Excellent writing, communication, interpersonal, analytical, and logical reasoning skills are required.
- Experience within a large, complex organization preferred.
Why Join Our Team? Enjoy Outstanding Benefits!
✅ Comprehensive Healthcare Coverage – Medical, prescription, dental, and vision plans with little to no employee premiums.
✅ Retirement Security – Participate in a Defined Benefit Pension Plan and a 457B Deferred Compensation Plan to build your financial future.
✅ Work-Life Balance – Enjoy paid parental leave, generous vacation time, and paid holidays to recharge and spend time with loved ones.
✅ Employee Wellness – Access wellness programs and resources to support your physical, mental, and emotional well-being.
✅ Invest in Your Growth – We offer tuition reimbursement to support your education and career advancement.
✅ Student Loan Assistance – Our positions qualify for the Public Service Loan Forgiveness (PSLF) program, helping you manage and reduce student debt.
✅ Free Travel Perks – Receive a FREE SEPTA Transportation Pass, giving you unlimited access to all SEPTA services!
Join us and take advantage of these incredible benefits while making a difference in your community!
Join the Best in Transit! Apply Today
📢 Click Apply Now and take the next step in your career with SEPTA!
📍 Have Questions? For more information, please visit How We Hire Careers Page.
🚆 SEPTA is an Equal Opportunity Employer.
SEPTA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Nearest Major Market: Philadelphia