Customer Service Agent II (7300)
Secure Your Future with SEPTA – A Leader in Transportation!
The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth-largest transportation system in the U.S., connecting communities across a 2,200-square-mile service region. SEPTA is at the forefront of innovation in the transit industry, ensuring reliable and efficient services while driving economic growth in the Philadelphia region.
We are proud to be recognized as:
2023 FORBES Best in State Employer
Philadelphia Employer of Choice for 2024
We are seeking to hire a candidate for our Customer Service Agent II (7300).
Open Date: 03/10/2026
Closing Date: 03/17/2026
Starting Rate of Pay: $25.22 | Top Rate of Pay: $33.63 | Job Grade 11
*Selected candidates will need to successfully complete testing requirements, employment interview, employment history verification, criminal background check and medical examination including drug screening*
OVERALL DESCRIPTION
Under general supervision of Customer Service Supervisor, staffs Customer Service Commuter Offices; provides accurate service information for the five county area serviced by the Authority and responds to system inquiries.
SPECIFIC RESPONSIBILITIES
- Operates Customer Service Commuter Offices at various locations throughout the service area, including walk around observations of terminals and reporting any issues (escalator/elevator outages, maintenance repairs, etc.) to the appropriate department personnel.
- Provides accurate system information to customers using personal computer, maps, and printed schedules.
- Meets and welcomes customers outside of the CS Office.
- Provides information and assist with Reduced/senior questions.
- Signs, stores and logs lost and found items that are turned in by passengers and supervisors from different depots.
- Accepts passenger complaints, reviews for required detail then enters into Customer Service Web form for the Customer Service Specialist to process.
- Replenishes schedule racks and stocks inventory of schedules.
- Assists customers with inquiries regarding SEPTA Key and fare kiosks and redirects customers accordingly.
- Attends outreach events when needed.
- Complies with all Authority and departmental safety and security policies and procedures as well as all applicable job safety responsibilities. Reports any safety concerns, compromises or hazards affecting operations, the public, self and/or other employees. Responsible for personal safety and is encouraged to promote the safety of others.
- Performs other duties as assigned.
QUALIFICATIONS AND EXPERIENCE
- High school diploma or equivalent. Must have three (3) years of Customer Service experience. Must successfully complete Customer Service Scenario test, Data Entry test, and Math test. Must successfully complete mapping and schedule reading test at time of interview.
- Must possess:
- Ability to read maps, schedules and other hard copy reference transit materials.
- Ability and willingness to deal with diverse group of employees and customers
- Excellent verbal communication skills and telephone protocol.
- Excellent customer-friendly disposition.
- Familiar with Authority rules and regulations and Department office procedures.
EQUIPMENT USED:
- Personal computer, telephone equipment
PHYSICAL:
- Prolonged sitting and/or standing.
- Some lifting required during schedule changes and stocking the schedule racks.
WORKING CONDITIONS:
- Office environment at satellite offices. Subject to working evenings, weekends, and holidays.
IDEAL QUALIFICATIONS AND EXPERIENCE
Why Join Our Team? Enjoy Outstanding Benefits!
✅ Comprehensive Healthcare Coverage – Medical, prescription, dental, and vision plans with little to no employee premiums.
✅ Retirement Security – Participate in a Defined Benefit Pension Plan and a 457B Deferred Compensation Plan to build your financial future.
✅ Work-Life Balance – Enjoy paid parental leave, generous vacation time, and paid holidays to recharge and spend time with loved ones.
✅ Employee Wellness – Access wellness programs and resources to support your physical, mental, and emotional well-being.
✅ Invest in Your Growth – We offer tuition reimbursement to support your education and career advancement.
✅ Student Loan Assistance – Our positions qualify for the Public Service Loan Forgiveness (PSLF) program, helping you manage and reduce student debt.
✅ Free Travel Perks – Receive a FREE SEPTA Transportation Pass, giving you unlimited access to all SEPTA services!
Join us and take advantage of these incredible benefits while making a difference in your community!
Join the Best in Transit! Apply Today
📢 Click Apply Now and take the next step in your career with SEPTA!
📍 Have Questions? For more information, please visit How We Hire Careers Page.
🚆 SEPTA is an Equal Opportunity Employer.
SEPTA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Nearest Major Market: Philadelphia