OVERALL DESCRIPTION

The Control Center Information Manager will be responsible for the real-time monitoring of all SEPTA operations and for the distribution of service information for subway/elevated and city and suburban trolleys through public address announcements, Real Time Vehicle Location (RTVL), electronic station signs, and social media alerts. The manager will communicate with Regional Rail managers and dispatchers to share information with the Control Center’s Passenger Services Specialists for public utilization. The manager will also be responsible for operating the Control Center cameras located throughout the SEPTA service area. In addition, the manager will work closely with other staff including SEPTA’s Media Relations and Customer Service Departments to assist in disseminating external and internal information. 

SPECIFIC RESPONSIBILITIES

1. The RTVL staff is responsible for the accuracy of the schedule data. The data is constantly updated  to reflect current service levels, and that information is displayed in stations for the passengers.
2. During operational impacts, service delays and adjustments, the RTVL staff must receive  information from the Train Dispatchers and adjust train (tags) to ensure that display screens are  accurate.
3. Anomalies, defects, and malfunctions are identified by the RTVL staff and communicated to the Project Manager, Control Center management and ALSTOM (the software and signal designers). The impact of these challenges is also assessed and addressed by the staff towards creating greater operational efficiency.
4. All training materials is revised as needed by the first shift staff member as new information is realized. These living documents are crucial to understanding the initiative and ways to improve the program before it is applied to other operating modes. 
5. The staff helps to develop Standard Operating Procedures used to standardize responses to issues that arise.
6. Subway/Elevated Control Center reports are reviewed and edited by the RTVL staff as time permits. These additional functions benefit the department greatly as it allows time for more oversight by the Assistant Directors while managing service delivery. 
7. Train and re-train the part time RTVL staff and Control Center Managers – Subway/Elevated in RTVL functions.
8. Coordinate the issues identified in point 2 of the previous sections and ensure the appropriate response is taken.
9. Take the lead on RTVL expansion to other modes such as the M (Norristown High Speed), B (Broad Street) and D (Media/Sharon Hill Lines).
10. Provide additional support as needed to alleviate the Control Center Managers of various time consuming duties such as report writing and Hip Link and phone notifications. This would allow the managers to give greater attention to line management and safety oversight as additional duties are removed from the managers due to the additional of resources such as the Mechanical and Signal desks.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s Degree in Communications, Social Media, Business or related field and one (1) year related experience required. 
• An equivalent combination of experience and education (i.e., two (2) years of related experience equating to one (1) year of formal post high school education) may be considered in lieu of the above requirements. 
• Must possess excellent written communications skills, including good spelling, grammar and proofreading skills. Excellent verbal and interpersonal skills required to effectively communicate with varied audiences, both internal and external. 
• Ability to type a minimum of 35 words per minute and use computer equipment/software required. 
• Must possess good telephone skills with the ability to ascertain pertinent information and properly prioritize importance. 
• Subject to be called outside of normal duty hours. Must be able to work all shifts, weekends and holidays. 

IDEAL QUALIFICATIONS AND EXPERIENCE

• Knowledge of SEPTA services strongly preferred.
• Use of Social Media, specifically Twitter, preferred.