OVERALL DESCRIPTION

Responsible for planning and supervising all custodial services activities for designated location(s) and enforcing established operating policies and procedures in the Custodial Services Department.

SPECIFIC RESPONSIBILITIES

1. Supervises all Custodial Services Managers to ensure the proper deployment of all Maintenance Custodians, and Wash-down Crews within the Rail Transportation Department.  Provides coordination and oversight of general mechanics when they are assigned maintenance activities in the station areas.
2. Plans for proper personnel coverage during normal operations, special events, and coordinates with other departments when emergencies and service disruptions occur.
3. Plans and monitors the scheduling of work assignments by managers to ensure completion of all necessary cleaning and light maintenance work within all designated stations.
4. Monitors cleanliness and maintenance of stations and ensures that all equipment is in proper working order. Responsible for managing equipment inventory for designated zone/stations.
5. Directs development and implementation of reporting procedures to lend visibility to all aspects of station conditions.
6. Works closely with System Safety, and the established safety committees to ensure custodial work is performed in a safe manner. Develops and implements safety programs and enforces safety policies and procedures.
7. Works closely with Service Supervision, Control Room Managers, and the Control Center to ensure delivery of service information to passengers concerning alternate transportation during service disruptions.
8. Manages 3rd party contractors hired to perform high-bay and other types of station/facility cleaning.
9. Ensures Maintenance Custodians comply with all SEPTA Policies and Procedures, Rail Transportation work rules, and governmental regulations that pertain to Subway-Elevated.
10. Works with Human Resources, System Safety, and Division’s Admin Department to ensure proper staffing levels of SAM and hourly employees.
11. Develops and implements a program of inspection and response for handling customer and in-house complaints related to station conditions.
12. Responsible for hearing 1st and 2nd level grievance proceedings.
13. Enforces Authority Policies and Labor Agreements.
14. Ensures accurate and timely delivery of attendance deviation point computation for union employees.
15. Performs other duties as assigned.
     

QUALIFICATIONS AND EXPERIENCE

• High School Diploma plus eleven (11) years of Transportation Industry experience which includes a minimum of seven (7) years of Custodial experience and four (4) years in Custodial Operations Supervisory/Management required.
• An equivalent combination of advanced education (one year of formal education equating to two (2) years of experience) may be considered in lieu of the above requirements.
• Excellent verbal and written communication skills required.
• Must possess a valid driver’s license.
• Must be available to work outside of normal duty hours (7 days a week, 24 hours a day). Must be able to work the day or night shift, weekends, holidays, emergencies, and/or special events.
• Must be qualified on the CTD/STD Roadway Worker Operating Rules within three (3) months of hire.
• Experience with SEPTA mainframe and PC based systems for payroll, personnel management, and stock and non-stock material requisitioning and inventory control (preferred).
• Knowledge of SEPTA payroll functions including timesheet management and entry, seasonal scheduling, and picking file maintenance related functions (preferred).
• Experience with Microsoft Excel, Outlook, PowerPoint and Word